Refund policy

 

At The Snuggle Mug, every item is handmade with care.

Due to the custom nature of our products, all sales are final. We do not accept returns or offer refunds unless there is an error on our part.

If you receive a damaged or incorrect order, please contact us within 48 hours of delivery with clear photos of the damage or issue. Once reviewed, we will work with you to provide a replacement or other appropriate resolution.